June 24-26, 2018
Loews Atlanta Hotel, Atlanta, GA

Kathleen Terjesen


Head, Global Business Services
Bose


8:45 AM From Zero to Hero: The Building of BOSE Global Business Services In Less than One Year

This is a story of a rapid GBS implementation which took place in under a year. Bose stood up their GBS organization as a fully functioning operation, servicing S2P, O2C, H2R, account to report, global real estate, workplace services and global security. Headquartered in Lisbon and servicing the Americas and Europe, the GBS organization is providing full transactional support backed by global process owners and enabling technology. In addition, RPA is being trialed with supplier requests with plans to expand across multiple process areas. This session is designed to provide a fast track, step-by-step roadmap when building GBS from scratch.
·         Learn how the organization and governance models quickly evolve in a GBS structure
·         Review a holistic approach for preparing the people and enterprise to fully adopt and sustain changes made through GBS
·         Realize a rapid ROI in the areas of service, analytics, talent, process excellence, and more, achieved through GBS


Check out the incredible speaker line-up to see who will be joining Kathleen .

Download The Latest Agenda