Kathleen DockerySVP, Digital Business Automation
Kathy Dockery is Senior Vice President of Digital Business Automation. Her current focus is the creation of the Digital Business Automation Center of Excellence. Under her guidance, the Center of Excellence team is driving operational agility and strategic automation. Kathy’s organization provides design, engineering and support of Robotics Process Automation, Chatbots and Cognitive/AI technologies. Kathy has more than 20 years of technical and leadership experience in the financial, health, and manufacturing industries. In her move from technical engineer to Senior Vice President, Kathy’s career has spanned numerous technical fields including Network Administration, Desktop Engineering, Mobile Computing, Enterprise Content Management, Collaboration Technologies, Unified Communications, E-discovery, Enterprise Messaging, Firewalls and ATMs. Her most recent role was Key’s Director and Senior Vice President of Enterprise Client Computing. Kathy started her career with Key as a member of National Field support organization in 1999. She has held several technical, management and project sponsor positions including the leadership of Key Bank’s Desktop Modernization Project and Key’s Client Computing integration with First Niagara. Prior to Key, she has also held technical roles in the manufacturing and heath care industries. Kathy is a member of the Women in Technology committee and a member of Key’s Executive Women’s Network. She earned her AAS in Computer Science and a BA in Organizational Leadership from Baldwin Wallace University.
2:30 PM RPA Ready or Not - Here We Come! A Step-By-Step Guide to Developing & Implementing a Robotic Process Automation Program
Intelligent Automation is the current game changer in terms of process efficiency for all organizations looking to radically improve business intelligence, reduce costs, enhance the internal and external customer experience and reach higher levels of process excellence. Many organizations in their desire for an “intelligent enterprise” are first starting with robotics process automation to reap early benefits and lay the foundation for an IA-driven transformation. During this session we will:
- Start with a clear definition of RPA and understand the differences between RPA and other forms of automation
- Build a comprehensive business case
- Discuss the processes/functions ripe for RPA - where do you have the most structured and digital information and where are leaders most receptive? Who will be the poster child to demonstrate the value?
- Highlight the hidden costs of automation investment
- Discuss the positioning of an RPA program as a stand-alone initiative or part of a wider business transformation