June 24-26, 2018
Loews Atlanta Hotel, Atlanta, GA

Justin Bowers

VP, Financial Services
McKesson Financial Center




9:00 AM Panel: Talent Wars: Managing Next Generation Talent in Shared Services

Remember the days when it was a cost driver to staff as low as possible? Nowadays talent, and plenty of it, is your true competitive differentiator. According to SSON’s 2017 Global Report, SSCs are prioritizing talent and updated skills (customer service, automation, data analytics) to support their future business plans. The Modern SSC requires a different competency, a reassessment of current roles and responsibilities, a desire to embrace a world where man and machine must coexist, and revamped career paths and performance management structures. During this panel, attendees will:
·         Highlight the shifting skill sets (i.e., analytical, data acquisition and monetization, and more) and competencies needed to thrive in a modern day SSO
·         Accelerate talent by redesigning career paths, training and performance management
·         Hear how man and machine can most effectively coexist
·         Prepare for resistance to change


Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda