Thursday, June 15th, 2017

7:20 AM - 8:00 AM Breakfast

8:00 AM - 8:05 AM Chairperson's Opening Remarks

Main Conference

8:05 AM - 8:35 AM Panel: Never Forget Where You Came From: Reiterating The Fundamentals That Will Continue To Move Us Forward

Paul Bartley, Director, Global Shared Services, Becton Dickinson kathy Wagner, Vice President, Global Shared Services , Citrix
While much of the talk today is about redefining shared services role in a digital world powered by robotics and predictive analytics, none of these new advancements are made possible without the strong backbone that turned shared services into the multi billion-dollar industry it is today. During this panel discussion we’re going back to basics and looking at the fundamental steps one must take when designing, building, implementing and expanding shared services. Attendees will receive a refresher on what is takes to create a lasting foundation, by:
  • Reviewing the strategic considerations for designing shared services
  • Understanding the most important activities required for successful implementation
  • Receiving the characteristics of a leading service delivery model
  • Assessing the readiness for additional processes/functions
  • Learning how technology can enable end-to-end process capability
  • Hearing about the common implementation mistakes and how to avoid them
  • Learning how to implement an effective change management strategy


Paul Bartley

Director, Global Shared Services
Becton Dickinson

kathy Wagner

Vice President, Global Shared Services

Main Conference

8:35 AM - 9:20 AM Redefining The Employee Experience: Driving HR Service Transformation at General Motors

Yolanda Theeke, Director, Global Shared Services, General Motors Corporation
General Motors is embarking on an exciting journey to truly transform global HR delivery in their centers located in Poland, Manila, Sao Paulo, and Detroit. Driven by the need to elevate the customer experience, enable process improvement, achieve scale, and gain the ‘people competiveness’ advantage. During this session attendees will learn the why, what and how of making HR Service Delivery valuable to organizations, by:
  • Linking to corporate strategy and creating business value through HR services that address a company's most pressing strategic challenges
  • Developing a framework and methodologies to drive common processes, policies and procedures
  • Achieving an end-to-end employment cycle with enhanced service offerings


Yolanda Theeke

Director, Global Shared Services
General Motors Corporation

Main Conference

9:20 AM - 10:00 AM Preparing for More Than One Future: Utilizing a Change Management Methodology to Build An Agile Foundation for Change

Dan Davidson, Vice President, Global Finance Shared Services, Equifax
Agility is a new core competency. Change is no longer something that happens periodically. It’s continuous- constant and unrelenting. In this session attendees will learn how to increase the odds of a projects success rate in a fast changing environment and ensure everyone is working towards the same goals from the C-suite down, by:
· Building the ability to deal with change into your company’s foundation
· Taking a targeted approach to transformative change
· Driving organizational goals through employees and ensuring collaboration
· Understanding what your culture reveals about you
· Discussing the employee training and development needed to sustain success


Dan Davidson

Vice President, Global Finance Shared Services

10:05 AM - 10:35 AM Business Meeting

10:35 AM - 11:05 AM Business Meeting

11:05 AM - 11:35 AM Business Meeting/Break

11:35 AM - 12:15 PM Data & Analytics: HR's Winning Ticket to Adding Value to Critical Business Insights

Mary Rumley, Vice President, HR Shared Services, Americas, Volvo Group
Information is all around us. But, how is it used? Where do you start and what do you measure? Given HRs timely access to standardized data via integrated HR solutions and mature SS operations, HR professionals face unprecedented pressure to analyze data to support, and even lead, important business decisions. During this session attendees will learn how to generate value from HR data, by:
· Discovering the enormous opportunities for value generation from HR SSCs existing data
· Discussing and tackling roadblocks that may inhibit data analytics adoption
· Sharing data information with the employees of shared services for maximum impact
· Using root cause analysis when sharing bad news to create and action plan, and more


Mary Rumley

Vice President, HR Shared Services, Americas
Volvo Group

12:15 PM - 12:20 PM Chairperson's Closing Remarks & Bus Departure for J&J Site Tour

1:45 PM - 3:15 PM Johnson & Johnson Site Tour

This year Johnson & Johnson offers an exclusive peek into one of the most innovative
and collaborative SSC workspaces available. Consisting of four “neighborhoods”,
their brand new multi-functional SSC is designed with employee wellbeing at the
heart of every space. Each neighborhood is devised for activity based working and
consists of an open work space, focus and meeting rooms, a communication room
and global connect rooms allowing each employee to optimize their performance
and access the best space to suit their working needs. In addition, the site also
features wellbeing spaces for health, relaxation and social food and drink facilities, to
ultimately encourage holistic employee health and retention. This tour will take you
on a journey through one of the most innovative and exciting workspaces available.
Helping you to understand how J&J is promoting a culture of health, through culture
creation and workspace and ultimately enabling employees to do better in their work
and careers.