Top 10 Mistakes When Implementing Shared Services

No-one ever said adopting the shared services model was a walk in the park (indeed, plenty of people have said entirely the opposite!). It simply isn’t meant to be easy. However, some of the biggest problems arising when an organization moves to shared services are of that organization’s own making.

'Tis the Season for Process Improvement

No matter what your beliefs or traditions, the holidays can be a stressful time of year for many people. But it's also a brilliant opportunity for process improvement.

How do you solve the HR/Shared Services paradox?

Which solution do you veer towards: industrialized or customized?