The past two years have been full of dramatic headlines foretelling the end of Shared Services as we know it. A new “digital” workforce, we’re told, will be running much of the show. Management will only be interested in data and the story it tells, and the ‘services’ role of Shared Services will be automated away.
Well not so fast... The reality, as you all know, is that the fundamentals of Shared Services – providing cost-effective, reliable support to the business – still count and always will.
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